Live Service Status

SERVICE STATUS LAST UPDATED 13/11/20

Store – Open
Online Store – Open
Home Collect & Return Delivery – Open
Onsite Home/Business Visits – Open Limited Service

Covid Information

COVID-19 UPDATE NOTICE 13/11/20 (PLEASE NOTE)

With the current ongoing COVID-19 situation all repairs could take at least 2 weeks, as you can appreciate we are now locked down again so only working from a table at the door, so please call before visiting or as with the rise in cases if any team member or their family presents with symptoms we may have to isolate for 2 weeks and close.

We will endeavour to keep to out next day repairs where possible, in 98% off our jobs but wanted to ensure clients understand the situation for everyone’s safety.

Thanks for the understanding and by leaving your machine you are agreeing to understand this as unfortunately if anyone in the team did get the said virus there would be NO collection on equipment until it was safe for us and you as customers under any circumstances.

Our current opening hours are as follows:

Monday – 9.15am to 4.15pm
Tuesday – CLOSED FOR HOME COLLECTIONS & DELIVERIES
Wednesday – 9.15am to 4.15pm
Thursday – CLOSED FOR HOME COLLECTIONS & DELIVERIES
Friday – 9.15am to 4.15pm
Saturday – 9.15am to 12.00pm
Sunday – CLOSED

Bank Holidays – CLOSED

We also wanted to advise customers that we have had to change many things to follow Government Guidelines and are incredibly proud of the steps we have taken to ensure the safety of our team and customers. We take the matter very seriously while getting back to normal in the safest way possible, therefore we have implemented the measures below:

1. We will be working from a table outside the shop for at least 1 month from our return so when you arrive please ring the doorbell for assistance.
2. Hand sanitiser will be available.
3. Please bring an umbrella as we will be unable to let anyone into the shop.
4. Please ensure when queuing outside the shop, you follow social distancing rules, and remain two metres apart from staff and customers.
5. Daily cleaning of the shop and counters will now be taking place.
6. PLEASE NOTE there will be no toilet facilities under any circumstances.

We are on limited hours, part time but for people shielding can provide door step drop off and collection, video calls, phone calls and remote support, please ask a member of the team for the best options for you.

If you or anyone in your family have recently had the virus or are shielding and are due a drop-off, or are awaiting a visit from us/are visiting our shop. Please inform us ASAP on 07719 660777 before your appointment or visit.

As I write this the guidance is changing daily, so for more & updated information on opening hours and any possible further closures please visit our website below or add us on social media to keep updated.
https://www.ittogo.co.uk

Or visit our dedicated COVID page for any updates on opening hours and changes.
https://www.ittogo.co.uk/covid/

For more information on our updated terms and conditions please click here.

Stay safe………………… and thanks for your cooperation….. and hope to see you soon……

IT To Go – Computer Services, Management Team