Instagram has stopped working, leaving people unable to load posts or stories.
The outage comes amid another major outage at PlayStation Network, meaning that two of the biggest online services in the world have been hit by problems at the same time.
Instead of loading up posts as normal, the app showed an error page reading “couldn’t refresh feed” and would do nothing else.
Attempting to load Instagram profiles on the web also brought up a Facebook-branded error message. “Sorry, something went wrong,” it read, “we’re working on it and we’ll get it fixed as soon as we can.”
There doesn’t seem to be any way to fix or get around the problem, such as shutting the app or trying from a different account. The wide scale of the outage suggests the issue is with Instagram’s servers or the underlying infrastructure that allows users to access them, meaning it will require an equally large scale solution.
A vast number of tweets were posted within minutes of the outage, from users joking that they only ever visited the rival social media site to see whether Instagram had broken. Some users also said they had been worried their Instagram profiles had been deleted or they had been kicked off the service until they realised it had broken for everyone.